Returns & Exchanges

At Tower Records, we want you to be completely satisfied with your purchase. If your vinyl, CD, or merchandise doesn't meet your expectations, you can return or exchange eligible items within 30 days of delivery.

1

Verify Eligibility

Ensure your item is in its original, unopened shrink-wrap packaging and that all accessories or inserts are included.

2

Initiate Request

Visit our online returns portal and enter your order number and email address to select the items you wish to return.

3

Pack and Ship

Securely pack your items in their original shipping box and attach the prepaid return shipping label provided via email.

4

Receive Refund

Once our warehouse inspects the returned media, we will issue a refund to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing